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ARC (Availability, Responsiveness, Continuity)

Brief Description:

ARC (Availability, Responsiveness, Continuity) is an organizational intervention focused on improving the context for service delivery with a particular focus on culture and climate of organizations, programs, and teams. Primary activities provided over four phases:

Stages, Components and Phases of the ARC Organizational Intervention Model

Stages, Components and Phases of the ARC Organizational Model

Source: Glisson, C., Dukes, D., & Green, P. (2006). The effects of the ARC organizational intervention on caseworker turnover, climate, and culture in children's service systems. Child Abuse & Neglect, 20, 855-880.

Website: www.csw.utk.edu/faculty/pages/glisson/index.htm