Nonviolent Crisis Intervention® Training Program

The information in this program outline is provided by the program representative and edited by the CEBC staff. This program has been reviewed by the CEBC in the following Topic Areas:

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About This Program

Target Population: Staff working in child welfare settings as well as other human services settings

Brief Description

The Nonviolent Crisis Intervention® training program is a behavior management system for organizations committed to providing care and services in a respectful, safe environment. The training offers a foundation to structure prevention and intervention approaches based on a philosophy of providing the best possible Care, Welfare, Safety, and SecuritySM for staff and those they are responsible for, even during crisis situations. Strategies taught in the program provide staff members and/or staff teams with a framework for decision making and problem solving to prevent, de-escalate, and safely respond to disruptive or assaultive behavior. The program philosophy to promote the best Care, Welfare, Safety, and SecuritySM expands throughout the continuum of interventions necessary when working towards reduction or elimination of restraint use. The program addresses the serious issue of physical intervention through careful assessment of risks and an evaluation of what may constitute a last resort.

Program Goals:

The goals of the Nonviolent Crisis Intervention® Training Program are:

  • Teach staff members how to defuse potentially risky behavior before an incident escalates to a crisis situation
  • Reduce the risk of injury to staff and those served by decreasing the number of physical interventions
  • Improve communication among staff by establishing a common language
  • Increase staff confidence to intervene both verbally and physically
  • Alleviate the staff’s stress and anxiety associated with confusion or uncertainty in crisis moments
  • Help staff feel safer at work
  • Minimize the risk of potential liability
  • Improve staff retention by providing the skills necessary to manage difficult situations
  • Help an organization comply with legislative mandates and regulatory/accreditation guidelines
  • Create and maintain a safe, caring, and respectful environment for staff and those served
  • Help an organization demonstrate its commitment and contribution to a safer community

Contact Information

Robert D. Rettmann, MS Ed
Phone: (800) 558-8976

Date Research Evidence Last Reviewed by CEBC: February 2015

Date Program Content Last Reviewed by Program Staff: April 2016

Date Program Originally Loaded onto CEBC: January 2011