Point of Engagement (POE)

The information in this program outline is provided by the program representative and edited by the CEBC staff. This program has been reviewed by the CEBC in the following Topic Areas:

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About This Program

Target Population: Children and families that come to the attention of Child Protective Services as the result of allegations of child abuse and neglect

For children/adolescents ages: 0 – 17

For parents/caregivers of children ages: 0 – 17

Brief Description

POE is designed to address the need for the efficient transition of cases from the “Front End” to the “Back End.” The program was developed from the results of an audit of Los Angeles County’s Department of Children and Family Services (DCFS), conducted by Price Waterhouse Coopers that found that the “Front End” of the DCFS system was fragmented. This fragmentation was most evident in the transition of cases from the investigation stage of a referral (“Front End”) to the case opening (“Back End”) and the adequacy of service provision during this period. Inefficient transitioning of families from the “Front End” to the “Back End” resulted in a large gap in service delivery that, in many cases, caused poor outcomes for families; including children remaining in the system for unnecessarily extended lengths of time. POE also enlists the support of community agencies to provide timely resources to families needed to either maintain their children in their homes or for timely permanency.

Program Goals:

The goals of Point of Engagement (POE) are:

  • Reduced first entries into care
  • Increased reunification and other forms of permanency including adoption and legal guardianship
  • Reduced median length of stay in care
  • Increased numbers of voluntary family maintenance cases versus court-ordered family maintenance cases

Contact Information

Eric Marts, MPA
Agency/Affiliation: LA County DCFS
Phone: (626) 569-6814
Fax: (626) 572-2362

Date Research Evidence Last Reviewed by CEBC: July 2014

Last CEBC Contact Date: March 2018

Date Program Content Last Reviewed by Program Staff: March 2016

Date Program Originally Loaded onto CEBC: December 2012