Restoring Resiliency Response (RRR)

About This Program

Target Population: Frontline workers in the child protection, juvenile justice, and other social service fields

Program Overview

The Restoring Resiliency Response (RRR) protocol is a crisis debriefing model developed for use with frontline workers in child protection and other social service fields following a critical incident, such as a child fatality or violence against staff while on the job. RRR sessions are designed to help alleviate stress and anxiety associated with secondary traumatic stress issues frontline workers face following a critical incident. Individual or group sessions are facilitated by trained clinicians within 48 to 72 hours after a critical incident. Sessions do not have an investigatory stance. Focus is placed on the stress reactions currently being experienced by workers and on an individual’s existing skills, strengths, and ability to utilize support systems and past coping techniques. Each session includes education about how trauma can affect individuals and employs cognitive behavioral therapy and relaxation techniques to enhance coping. Group sessions help to improve group cohesion by normalizing the idea that everyone experiences trauma differently and may be at a different place in terms of processing and full participation.

Program Goals

The goals of Restoring Resiliency Response (RRR) are:

  • Increase the ability to identify current stress reactions
  • Increase the ability to monitor stress reactions over time
  • Learn adaptive coping skills
  • Increase confidence to utilize adaptive coping strategies and support systems
  • Increase confidence to engage in regular self-care practice
  • Improve group cohesion

Logic Model

The program representative did not provide information about a Logic Model for Restoring Resiliency Response (RRR).

Essential Components

The essential components of Restoring Resiliency Response (RRR) include:

  • A crisis debriefing model designed to reduce workers’ stress reactions symptoms following a critical incident, enhance coping, and improve group cohesion
  • Developed for use with frontline workers in child protection and other social service fields
  • One single session which occurs 48 to 72 hours after a critical incident (one follow-up session can be requested)
  • Individual (60 minutes) or group (90 minutes) sessions in-person or virtually
  • Details of the critical incident or steps taken by staff are not discussed:
    • Not a Critical Incident Stress Debriefing (CISD) model
    • Focuses solely on current stress reactions and forward planning for optimal stress resolution
    • Does not to interfere with an on-going investigation
    • Does not subject other participants to upsetting details of an event
  • Uses a strengths-based and culturally sensitive approach
  • Designed to complement existing strategies employed by agencies to reduce stress among workers
  • Agencies interested in implementing the RRR program must attend an RRR Facilitation and Implementation Training

Program Delivery

Recommended Intensity:

60-minute individual session or 90-minute group session (a shorter follow-up session can occur if requested – individual 45-minute session or 60-minute group session)

Recommended Duration:

Usually just one single individual or group session though one follow-up session can be requested

Delivery Settings

This program is typically conducted in a(n):

  • Community-based Agency / Organization / Provider
  • Justice Setting (Juvenile Detention, Jail, Prison, Courtroom, etc.)
  • Public Child Welfare Agency (Dept. of Social Services, etc.)
  • Virtual (Online, Telephone, Video, Zoom, etc.)


This program does not include a homework component.

Resources Needed to Run Program

The typical resources for implementing the program are:

  • Accessible, private space/room with comfortable chairs
  • Printed handouts
  • Pens/pencils

Manuals and Training

Prerequisite/Minimum Provider Qualifications

Prior to being trained, facilitators should have:

  • Social work license (LMSW or LCSW), mental health counselor license (LMHC), art therapy license (LCAT), or a master’s degree in psychology (MA)
  • Three to five years of postgraduate clinical experience in mental health, child protective services, juvenile detention, victim services, or a closely related field
  • Experience with and comfortable running therapeutic groups for adults
  • Proficient knowledge of the impact of secondary trauma on frontline workers and the accepted practices for mitigating the effects
  • Proficient knowledge of and experience providing grief and loss counseling
  • Effective communication and group management skills

Manual Information

There is a manual that describes how to deliver this program.

Program Manual(s)

Manual details:

  • Pulido, M. (2022). Restoring Resiliency Response (RRR) Facilitator Guide. NYSPCC.

The RRR Facilitator Guide with Participant Handouts are obtained by trainee agencies through the training contact below.

Training Information

There is training available for this program.

Training Contact:
Training Type/Location:

Training can be provided in-person at the NYSPCC or at the trainee agency location, virtually online, or a combination of these methods.

Number of days/hours:

Training-of-Trainers: In-person training consists of 14 hours over 2 seven-hour days. Virtual online training consists of 12 hours over 3 four-hour sessions

However, before training can occur pre-implementation materials and activities are required. In addition, formal support and fidelity monitoring is provided. Please contact the Training Contact above for information.

Relevant Published, Peer-Reviewed Research

Currently, there are no published, peer-reviewed research studies for Restoring Resiliency Response (RRR).

Additional References

Pulido, M. L. (2008, July). Crisis debriefing for CPS: Restoring Resiliency Response. Social Work Today.

Pulido, M. L., & Lacina, J. M. (2010). Supporting child protective services (CPS) staff following a child fatality and other critical incidents. American Professional Society on the Abuse of Children Advisor, 22(4), 16–22.

Contact Information

Jessica Trudeau, MPH
Agency/Affiliation: Director of the NYSPCC Training Institute
Phone: (212) 233-5500 x248
Mary L. Pulido, PhD
Agency/Affiliation: Executive Director, World Childhood Foundation USA
Phone: (917) 334-3572

Date Research Evidence Last Reviewed by CEBC: February 2024

Date Program Content Last Reviewed by Program Staff: May 2024

Date Program Originally Loaded onto CEBC: June 2024