Safe Crisis Management (SCM)

About This Program

Target Population: Staff members who work with individuals in care or receiving service that may experience crisis and challenging behavior

Program Overview

SCM is a comprehensive behavior support and intervention training program designed to assist professional staff in managing disruptive or aggressive behavior. The training provides prevention "de-escalation" emergency (physical) intervention and follow-up processing for these behavior incidents. Staff completing the program must demonstrate proficiency via written and physical skills testing.

Program Goals

The goal of the Safe Crisis Management (SCM) program is:

  • Equip staff with knowledge and skills that will allow them to prevent, de-escalate and safely intervene with individuals who demonstrate disruptive behaviors that may become or are harmful to self or others

Logic Model

The program representative did not provide information about a Logic Model for Safe Crisis Management (SCM).

Essential Components

The essential components of Safe Crisis Management (SCM) include:

  • Being based on traditional human service principles that respect the rights and dignity of all individuals
  • Providing timely information regarding human development, behavior and intervention
  • Teaching SCM interventions that include prevention strategies, de-escalating communication, as well as, emergency safety physical interventions, which have been reviewed by five different medical resources (MDs) for safety
  • Being consistent with professional standards, and state and federal regulations, regarding behavior support and intervention
  • Intervention based on the principle of the “least restrictive alternative” with emergency safety physical interventions.

Program Delivery

Recommended Intensity:

Techniques used on an as-needed basis and can last from a couple of minutes to 10 minutes or longer depending on circumstance

Recommended Duration:

Techniques used on an as-needed basis

Delivery Settings

This program is typically conducted in a(n):

  • Group or Residential Care
  • School Setting (Including: Day Care, Day Treatment Programs, etc.)


This program does not include a homework component.

Resources Needed to Run Program

The typical resources for implementing the program are:

Staff certified as SCM Instructors by JKM Training, Inc.

Manuals and Training

Prerequisite/Minimum Provider Qualifications

Line staff receive training by a certified trainer from their own organization (JKM Training, Inc. certifies the trainers in a 5-day Instructor class) and are able to use the prevention, de-escalation, and emergency safety physical intervention techniques.

Manual Information

There is a manual that describes how to deliver this program.

Training Information

There is training available for this program.

Training Contact:
Training Type/Location:

Through public seminars that are run across the U.S. via on-site contracted sessions and online education courses. Participants will receive access to the Instructor's Website which contains slide shows, emergency safety physical intervention videos, training agendas, case studies, various templates, handouts and sample tests. There is also a Participant Workbook available for staff training.

Number of days/hours:

Instructor certification training is 35 hours. Individuals certified by JKM as Instructors are empowered to train their colleagues in the curriculum. These staff members then use the interventions in behavior management with clients. Staff training can be provided in 12- or 18-hour programs.

Relevant Published, Peer-Reviewed Research

Currently, there are no published, peer-reviewed research studies for Safe Crisis Management (SCM).

Additional References

Council for Exceptional Children. (2013). Physical restraint and seclusion in schools. Retrieved from

Contact Information

Joseph K. Mullen, MSW
Agency/Affiliation: JKM Training, Inc.
Phone: (717) 960-0457
Fax: (717) 960-0458

Date Research Evidence Last Reviewed by CEBC: March 2015

Date Program Content Last Reviewed by Program Staff: November 2017

Date Program Originally Loaded onto CEBC: January 2011