Therapeutic Crisis Intervention (TCI)
About This Program
Target Population: Staff working in residential child care organizations
At TCI’s core lies the principle that successful resolution of a child’s crisis depends on the environment’s (the care organization) and the individual’s (the care worker) therapeutic and developmentally appropriate response. The TCI system teaches and supports strategies for care workers at all levels of the organization to:
- Assess children’s aggressive behaviors as expressions of needs.
- Monitor their own levels of arousal.
- Use non-coercive, non-aggressive environmental and behavioral strategies and interventions that de-escalate the crisis and that lead to the child’s own emotional self-regulation and growth.
- Use physical interventions only as a safety intervention that contains a child’s acute aggression and violence.
The goal ofTherapeutic Crisis Intervention (TCI) is:
- Provide a crisis prevention and intervention system for residential care organizations that will assist in:
- Preventing crises from occurring by de-escalating potential crises
- Effectively managing acute crises
- Reducing potential and actual injury to children and staff
- Teaching constructive ways to handle stressful situations
- Developing a learning circle within the organization
The essential components of Therapeutic Crisis Intervention (TCI) include:
- Leadership and Program Support
- Leadership must:
- Be fully informed about the TCI system
- Understand its principles and foundations
- Support the necessary components that are integral to its implementation and maintenance
- Provide policies, procedures, and guidelines that are clearly written and communicated assist staff members in knowing what to do when confronted with potential crises
- Promote positive programming and an organizational culture to sustain the therapeutic milieu by providing sufficient resources including adequate and qualified staff, support for regular external and internal monitoring, and clear rules and procedures that have safeguards against abusive practices
- Clinical Participation
- Conduct a risk assessment of the child’s propensity to engage in high-risk behaviors and the conditions that have provoked these behaviors in the past at intake
- Address these key questions:
- How can high-risk behaviors be prevented?
- Is there a need for an Individual Crisis Management Plan (ICMP)?
- What intervention strategies should be used if an ICMP is necessary?
- Include strategies for preventing, de-escalating, and managing potential high-risk behavior specific to the child
- Include specific physical interventions, if appropriate, or alternative strategies if physical intervention is not an option
- Screen all young people in care for any pre-existing medical conditions that would be exacerbated if the young person were involved in a physical restraint
- Note any medications that the young person may be taking that would affect the respiratory or cardiovascular system
- Document any history of physical or sexual abuse that could contribute to the young person experiencing emotional trauma during a physical restraint
- Review the young person’s crisis plan regularly and revise as the child’s condition changes to help staff develop more effective ways to prevent and intervene with the child’s high-risk behaviors
- Supervision and Postcrisis Response
- Include reflective and supportive supervision in the implementation and ongoing monitoring of the TCI crisis management system
- Include a postcrisis response system to ensure that all young people and staff receive immediate support and debriefing following a crisis as well as a brief medical assessment
- Deconstruct the incident with all staff members involved in the restraint once things are back to normal so that strategies for intervening in the future can be developed
- Notify families when their child has been involved in a physical intervention
- Build a discussion of crisis incidents into team/unit meetings since this helps staff learn from these situations and provides accountability and support at the highest level
- Training and Competency Standards
- Provide TCI training as one part of a comprehensive staff development program that provides core training, as well as specialized training based on the population served
- Documentation, Incident Monitoring, and Feedback
- Document staff supervision and training and the document and monitor of incidents throughout the facility as part of data management
- Help monitor the effectiveness of the TCI system by having leadership appoint an agencywide committee with the authority and responsibility to enforce documentation requirements and track the frequency, location, and type of incidents as well as any injuries or medical complaints that occur in the facility
- Review incidents and make decisions about individual and organizational practice and recommend corrective actions using the documentation and monitoring system
- Make changes to help reduce high-risk situations through clinical reviews of incidents and team or unit reviews that focus on different aspects of the incident and provide feedback on any information or suggestions to the team, clinician, or administration
- Instill some type of benchmarking or red flagging that calls attention to any situation that exceeds the norm and requires a special review
The interventions are intended to be used as needed when individuals display anxiety or disruptive behaviors. As such, no prescriptive contact schedule is described in the program.
The program contains strategies for staff to use on an ongoing basis to prevent or intervene in response to crisis situations.
This program is typically conducted in a(n):
- Residential Care Facility
This program does not include a homework component.
Therapeutic Crisis Intervention (TCI) has materials available in a language other than English:
For information on which materials are available in this language, please check on the program's website or contact the program representative (contact information is listed at the bottom of this page).
Resources Needed to Run Program
The typical resources for implementing the program are:
Staff must be trained in the techniques; health and fitness of all staff trained in the use of physical interventions should be considered.
Education and Training
Prerequisite/Minimum Provider Qualifications
Open to all staff. Must be trained by a certified TCI trainer.
Education and Training Resources
There is a manual that describes how to implement this program , and there is training available for this program.
- Martha Holden
phone: (607) 254-5337
Training is obtained:
TCI Training of Trainers programs are offered throughout the US, Canada, the UK, Ireland and Australia and are open enrollment. Agencies can also contract to have a TCI Training of Trainers program delivered at their agency. TCI trainers are required to attend a Cornell University sponsored TCI Update and pass testing requirements at least every 2 years (1 yr in NY State and in the UK and Ireland).
Number of days/hours:
The training of trainers is 5 days. The training delivered by TCI trainers to agency staff is 4-5 days, with a minimum 28 classroom hours. If the training is less than 28 hours, the physical restraints techniques should not be taught.
Relevant Published, Peer-Reviewed Research
Nunno, M. A., Holden, M. J., & Leidy, B. (2003). Evaluating and monitoring the impact of a crisis intervention system on a residential child care facility. Children and Youth Services Review, 24(4), 295-315.
Type of Study:
One group pretest-posttest design
Number of Participants: 120
- Age — Not specified
- Race/Ethnicity — Not specified
- Gender — 52% Male and 48% Female
- Status — Staff in a residential child care facility for children ages 5-18 with serious emotional disturbances, alcohol or substance abuse, generally referred by county child welfare agencies or the court system.
Location/Institution: Four-unit residential child care facility in northeastern US
(To include comparison groups, outcomes, measures, notable limitations)
The study examined the impact of Therapeutic Crisis Intervention (TCI) on documented critical incidents and physical restraint episodes on staff knowledge, confidence and skills, and staff consistency throughout the facility over an 18-month period. Data was collected through measures developed for this project as well as the facility’s critical incident report forms. Results indicated an increase in correct answers from staff knowledge pretest to posttest scores. Increases in confidence levels were statistically significant post-intervention in four areas: staff ability to manage crisis, confidence in coworkers managing crisis, knowledge of agency policy and procedure in crisis management, and staff ability in helping children learn to cope. Limitations included the generalizability of these results to other facilities, as this facility volunteered to participate and thus self-selected, and the lack of a control or comparison group.
Length of postintervention follow-up: 9 months.
Holden, M. J., et al. (2009). Therapeutic Crisis Intervention: A Reference Guide. (6th edition). Ithaca, NY: Cornell University.
Nunno, M., Holden, M. & Tollar, A. (2006) Learning from tragedy: A survey of child and adolescent restraint fatalities. Child Abuse & Neglect: The International Journal, 30(12), 1333-1342.
Date Research Evidence Last Reviewed by CEBC: September 2013
Date Program Content Last Reviewed by Program Staff: February 2018
Date Program Originally Loaded onto CEBC: August 2011